FREQUENTLY ASKED QUESTIONS

Here are a few things we thought you’d like to know. If you still can’t find what you’re looking for, feel free to contact us.



What is the offer?

20% discount on bikes costing between £150 and £350. Bikes costing between £250 and £350 will also be eligible for interest free finance at CYCLES UK*

 

How do I know if I’m eligible for a ‘Into Cyclescheme’ discount code?

Your employer will make you aware that you are eligible for ‘Into Cyclescheme’ and advise you of the process to follow. See the terms and conditions here.

 

How do I claim my unique ‘Into Cyclescheme’ discount code?

After speaking to one of our advisors at our call centre you will be sent an email explaining how to claim your discount code. You will be directed to our claim form to enter your email address and your PIN to complete the claim process. You must claim within 90 days of receiving the email.

 

If you don’t receive my claim email who do I contact?

If you haven’t received your claim email within 24hrs of the call with our call centre, please contact our customer service team on 0344 879 5101 or email info@cyclecsheme.co.uk.

 

What happens after I claim?

Once you have claimed your discount code, you should receive an email with your discount code and confirmation of where this code can be used. You will need to use this code within 90 days of receiving the email.

 

When will I receive my ‘Into Cyclescheme’ discount code?

After registering you should receive this within 24hrs.

 

Can I use my ‘Into Cyclescheme’ discount code straight away?

Yes, At any CYCLES UK store, at www.cyclesuk.com or via the CYCLES UK call centre on 01268 748 285.

 

How long do I have to use my ‘Into Cyclescheme’ discount code.

Once the discount code has been emailed across you have 90 days from issuance.

 

Where can I use my ‘Into Cyclescheme’ discount code?

You can purchase a bike using the discount code at any CYCLES UK store, at www.cyclesuk.com or by a calling the CYCLES UK call centre on 01268 748 285. Please visit www.cyclesuk.com/pages/shops/ to find your nearest store.

 

When using my ‘Into Cyclescheme’ discount code, are sale bikes included?

Yes Cycles UK take part in the Cycle Scheme No Quibble Guarantee

 

Are accessories, parts or components included in the offer?

No – this code is only valid when you purchase a bike. Additional accessories (e.g. helmets) can purchased at the same time, however no discount will be applied to these items.

 

Can I use my ‘Into Cyclescheme’ discount code on two bikes or a kids bike?

No – its purely for one bike to be purchased to support your commute to work, health and wellbeing.

 

Who are CYCLES UK?

CYCLES UK are one of the leading independent bike retailers in the UK. They have shops in Essex, Kent, London and Hertordshire, selling the leading cycle brands including Trek, Specialized, Cannondale, Whyte and Raleigh.

 

* Finance subject to status, terms and conditions apply
Calls to 03 numbers are charged at the same standard rate as 01 or 02 landline numbers, even when calling from a mobile.

Copyright © Blackhawk Network 2019 All rights reserved